FAQs
Frequently asked questions
What is Alma Mater Marketplace?
Alma Mater is an online marketplace offering officially licensed collegiate apparel and merchandise. We partner with trusted brands to bring you high-quality gear representing your favorite schools.
Do you carry merchandise for all colleges and universities?
We strive to offer a wide selection of schools, but availability depends on our vendor partnerships. If you don’t see your school, let us know—we’re always looking to expand!
How do I place an order?
Simply browse our marketplace, add your favorite items to the cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay and Shop Pay.
Can I modify or cancel my order after placing it?
Because our vendors fulfill orders individually, we cannot guarantee modifications or cancellations once an order is placed. Please reach out to our support team as soon as possible, and we’ll do our best to assist.
Why do shipping rates vary between vendors?
At Alma Mater, we partner with multiple vendors, each of whom manages their own inventory and fulfillment. Because of this, shipping rates may vary between vendors.
How long does shipping take?
Shipping times vary by vendor and location. Most orders are processed within 2-5 business days and shipped via standard carriers like USPS, UPS, or FedEx. Estimated delivery times will be provided at checkout.
Do you offer international shipping?
Currently, we only ship within the U.S. We may expand international shipping in the future.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. If you ordered from multiple vendors, you may receive separate tracking numbers for each shipment.
What is your return policy?
Return policies vary by vendor, but most allow returns within 30 days of delivery for unworn, unused items with tags attached. Please review the return policy listed on the product page or contact our support team for assistance.
How do I start a return?
To initiate a return, contact us with your order number and details about the item. We’ll guide you through the vendor’s return process.
Can I exchange an item?
Exchanges depend on vendor policies. If an exchange isn’t available, you may need to return the item and place a new order.
How do you select your vendors?
We work with reputable, licensed vendors that specialize in collegiate apparel and merchandise. All products sold on Alma Mater are officially licensed.
I own a collegiate apparel brand. How can I sell on Alma Mater?
We’re always looking for high-quality vendors! If you’re interested in joining our marketplace, contact us with details about your brand and product line.
I have a question that’s not listed here. What should I do?
We’re happy to help! Reach out to our support team, and we’ll get back to you as soon as possible.